FAQ
Product Related
- Ceiling Fans
- Table, wall, pedestal fans
- Industrial fans
- Storage Water Heaters
- Instant Water Heater
- Gas Water Heater
- Immersion Water Heater
- Mixer Grinder
- Juicer Mixer Grinder
- Electric Kettle
- Induction Cooker
- Infrared Cooktop
- Electric Iron
- Sandwich Maker
- Halogen Room Heater
- Quartz Room Heater
- Fan Heater
- Heat Convector
- Ceramic Room Heater
- Extension Reels
- 1400 mm fan for rooms sized 12×12
- 1200 mm fan for rooms sized 10×10
- 1050 mm fan for balconies or study rooms
- 900/600 mm fan for kitchens
For larger rooms, it’s recommended to use two fans to ensure proper air circulation. Make sure the gap between the ceiling and blades is at least 1 ft, and the blades are mounted at least 7 ft from the floor.
3. How do Polar ceiling fans save electricity?
All Polar ceiling fans are energy-efficient and star-rated. For the best energy savings, choose our super energy-efficient 5-star rated BLDC fans.
4. Are Polar fans compatible with inverters?
Yes, Polar fans are compatible with Sine Wave inverters.
5. Do Polar fans have remote control?
Yes, certain Polar models come with remote control functionality.
6. In remote-controlled fans, can I use both a wall regulator and the remote?
No, remote-controlled Fans should not be used with a Wall regulator. It is recommended to bypass the wall regulator for optimal performance of your fans.
Warranty & Service
1. How can I register my complaint for Polar products
You can register your complaint by contacting our customer care at 033 6100 6100, or by emailing customercare@polarelectric.in.
2. What details are required to claim a warranty
You’ll need either an invoice copy or a warranty card signed by the shop owner.
3. Is repair chargeable during the warranty period
No, repairs are free of charge during the warranty period.
4. What is the warranty period for spare parts replaced in an out-of-warranty product
The warranty for a replaced spare part in an out-of-warranty product is 15 days.
5. What is the maximum warranty period for Polar Products
The warranty period varies from 1 to 7 years depending on the product. Customers can check the warranty period before buying and also can find this information in the owner’s manual and on the packaging.
6. How long does it take to receive service after registering a complaint
Polar aims to provide service within 24 to 48 hours after a complaint is registered.
Purchase & Availability
1. Are Polar products available online?
Yes, many Polar products are available on Amazon, Flipkart, and other online platforms.
2. Can I avail warranty benefits outside India?
No, the warranty is only valid within India for products purchased in India.
Installation & Maintenance
1. Does Polar provide free installation?
Yes, for certain products. You can contact our call centre after purchase for details on free installation services.
2. Is it necessary to visit a Polar service centre to get after-sales services?
No, Polar provides on-site service in major cities and most district headquarters.
3. How do I clean my Polar fan?
Use a soft cloth or brush to gently remove the dust and dirt from the blades and body, being careful not to bend the blades. Avoid using water or harsh chemicals.
4. If local technicians repair my product, can I still get support from Polar?
No, if you repair a Polar product using a local technician during the warranty period, the warranty will be voided.
Exchange and Return
1. What is the exchange/ replacement policy of Polar products?
In the case of a manufacturing defect, Polar’s policy is to repair the product. However, for some product categories, replacements are allowed after thorough verification by our service team.
Low ElectricityConsumption
Saves 80% electricity cost
Low Maintenance
No effort to maintain the efficiency
ReducedCO2 Emissions
Reduced emissions, eco friendly